ROOMIEFIT PRIVACY
Privacy Policy
Updated 29 September 2026
This policy explains what personal information RoomieFit collects, why it is used, when it is shared, how long it is kept and the choices available to you.
Who this policy covers
This policy applies to the RoomieFit website and mobile app. RoomieFit is a roommate compatibility service for adults aged 18 and over in Australia. It is not a dating service, property agent, identity-verification service or payment platform.
Information you provide
RoomieFit may use your email address, display name, username, optional profile photo, occupation category, gender selection, inclusive-home preference, preferred suburbs or areas, weekly budget, move-in date, living-habit answers, saved profiles, chat messages, safety reports and Rental Passport details you choose to enter. Do not upload passports, licences, banking information or other identity documents.
Google and Apple sign-in
If you choose Google or Apple sign-in, that provider supplies RoomieFit with an account identifier and may supply an email address and name. Apple may provide a private relay email address. RoomieFit does not receive your Google or Apple password. Google account information is used only to create and secure your RoomieFit account, in accordance with the Google API Services User Data Policy, including its Limited Use requirements.
Technical and device information
RoomieFit and its service providers may process IP address, device and browser type, operating system, app version, login timestamps, security events, crash information and similar logs needed to run, diagnose and protect the service. Limited preferences and unfinished drafts may be stored on your device.
How information is used
Information is used to create and secure accounts; display roommate profiles; apply your housing preferences; calculate compatibility; enable mutual connections and messaging; provide Rental Passport and sharing features you request; prevent spam, fraud and misuse; respond to support requests; investigate reports; and improve reliability and accessibility.
Storage and service providers
Account, profile, matching, chat and safety data are stored with contracted authentication, database, hosting, mapping, security and error-monitoring providers. They may process information only as needed to provide services to RoomieFit and to protect their systems. Data may be processed in Australia or other countries where those providers operate.
Matching and automated results
RoomieFit uses stated preferences and living-habit answers to filter profiles and calculate compatibility results. These results are conversation aids only. They do not determine housing eligibility, verify identity, or guarantee safety, reliability or payment history.
Information visible to other users
Your public roommate profile may show the display name, profile photo, age range, occupation category, preferred areas, budget, move-in timing, biography and selected household preferences you choose to publish. Exact date of birth, sign-in email, phone number and exact living-habit answers are not shown on your public profile.
Sharing and disclosure
Compatibility and self-reported Rental Passport links use random, expiring access tokens. Personal answers and profile details are stored server-side and are not placed in the URL. You choose which Passport sections to share; nothing is shared by default. RoomieFit may disclose information to service providers, when required by law, or when reasonably necessary to investigate serious safety, fraud or security concerns.
No sale or cross-app advertising
RoomieFit does not sell or rent personal information, use Google account information for advertising, or track people across other companies’ apps and websites for targeted advertising.
Sensitive choices
Gender and an optional inclusive-home preference are used only for respectful housing compatibility. Sexual orientation is not requested. These choices must not be used for dating, social discovery or unlawful discrimination.
Retention
RoomieFit keeps account and profile information while your account is active and only as long as reasonably needed to provide the service, meet legal obligations, resolve disputes and protect users. Short-lived security logs, backups and records connected with safety reports may remain for a limited period after account deletion when necessary for those purposes.
Access, correction and deletion
You can review and edit profile information in the app. You can permanently delete your RoomieFit account from Account settings; this removes the authentication account, profile data and uploaded profile photos from active systems. You may also contact RoomieFit to request access to, correction of or deletion of personal information, subject to legal and safety exceptions.
Security
RoomieFit uses access controls, encryption in transit, database security rules, mutual opt-in, blocking, reporting, moderation and rate limits. No online service can promise absolute security. Never send money, identity documents, passwords or banking details to another user.
Safety
RoomieFit uses mutual opt-in, blocking, reporting, moderation and rate limits. These controls reduce risk but do not verify identity, property ownership or payment requests, and cannot guarantee a safe tenancy.
Children
RoomieFit is for people aged 18 and over. RoomieFit does not knowingly allow children to create accounts. If you believe a person under 18 has provided information, contact RoomieFit so the account can be investigated.
Changes to this policy
RoomieFit may update this policy when the service or legal requirements change. The updated date at the top of this page will change, and material changes may also be communicated in the app.
Contact
For privacy questions or requests, email support@roomiefit.com.au.